A few weeks ago, I had a great chat with Adam Joseph and Shanta Bodhan about what it’s like to get started in Customers Success. You can check out the podcast episode right here.
Before my time at Linode, I worked in Finance. Shanta came from an HR background. We talked about some of the challenges we faced when starting in Customer Success and what skills from our past roles actually made us more successful. If you’re thinking about switching careers or hiring others for your own Customer Success team, you may enjoy this conversation.