Rick Myers is Successful

Our VP of Customer Support and Success, Rick Myers, was recently on the Elevate Podcast to talk about how we do Customer Success at Linode. If you’re interested in how we built a team from scratch, check this one out.

Here’s the description:

What is customer success? I have no idea. Too many companies use the term for too many things, and most of them are doing it wrong. Our dear friend Rick at Linode is actually doing it right by defining clearly the structure of customer success for their team and refining it to better serve their customers. Sounds easy, right? Hmmmmm, is it?

If that embedded link breaks, you can find the episode right here.

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